Terms And Conditions
1 Introduction
Please do not use this website if you do
not agree with these terms and conditions
1.1 Please read these terms and conditions carefully before
using the greenbankhotel.com (“Website”) which is operated by Greenbank Hotel
and Restaurant (“We”/“Us”). By accessing or using the Website you agree
to be legally bound by these terms and conditions as they may be modified and posted
from time to time.
1.2 Without prejudice to the above, by using the Website,
you accept and agree to these terms and conditions of use as they apply to your
use of the Website.
1.3 You may only make bookings on this Website if you can
form legally binding contracts under applicable law.
2 Information you provide to Us
2.1 All registration data and information relating to you
is subject to our Website Privacy Policy.
2.2 In addition, the following also applies to all messages,
e-mails, bulletin board postings, ideas, suggestions, concepts or other material
submitted by you to Us (“Content”): you must own or have the right to
submit Content for publication on the Website and all Content submitted by you must
be legal, honest, decent and truthful and comply with all applicable laws, regulations,
standards or codes of practice; and you must ensure that all Content submitted to
Us does not infringe copyright, design, privacy, publicity, data protection, trade
mark or any other rights of any third party, nor be obscene, abusive, threatening,
libelous or defamatory of any person; and must ensure that the Content does
not advertise or otherwise solicit for funds or is a solicitation for goods
or services; We have the right to monitor Content and may edit, reject or remove
Content if We believe it does not comply with the above and, in particular, We reserve
the right to block incoming e-mails and other Content if We believe that their content
is or may be inappropriate or otherwise does not comply with the above.
2.3 You grant Us a non-exclusive, perpetual, irrevocable,
royalty free, world-wide license to publish all Content which you submit to Us except
any portion of the Content which is Personal Information (as defined in our Website
Privacy Policy).
2.4 You have sole responsibility for the Content which you
submit to Us and you shall indemnify and shall keep Us fully and effectively indemnified
on demand from and against all actions, claims, losses, liability, proceedings,
damages, costs, expenses, loss of business, loss of profits, business interruption
and other pecuniary or consequential loss (including legal costs and expenses) suffered
or incurred by Us and arising directly or indirectly out of the publication of Content
submitted by you to Us.
2.5 You warrant and undertake that you will not use the Website
for any purpose that is illegal or prohibited by these terms and conditions, including
without limitation the posting or transmitting of any libelous, defamatory; inflammatory
or obscene material. If you breach these terms and conditions then your permission
to use this Website terminates immediately without the necessity of any notice being
given to you. We retain the right to deny access to any person who fails to comply
with these terms and conditions.
3 Modifications and alterations to the Website
3.1 We reserve the right to make changes or corrections,
alter, suspend or discontinue any aspect of the Website, the content or services
or products available through it, including your access to it. Unless explicitly
stated to the contrary, any new features including new content, our provision of
new products or services, or resources shall be subject to these terms and conditions.
3.2 Please note that the Website may contain typographical
errors or other inaccuracies.
4 Security
You are solely responsible in all respects for all use of,
and for protecting the confidentiality of, any email verification number and password
that may be given to you or selected by you for use on the Website. You may not
share these with or transfer them to any third parties. You must notify us immediately
of any unauthorized use of them or any other breach of security regarding the Website
which comes to your attention.
5 Applicability of Online Materials
5.1 Unless otherwise specified all content and materials
published on the Website are presented solely for your private, personal and non-commercial
use.
5.2 The Website is controlled and operated by Us from our
offices in
England
. We make no representations that the materials on the
Website are appropriate or available for use in other locations. Those who visit
the Website from other locations do so on their own initiative and are responsible
for compliance with all applicable laws. If use of this Website and/or viewing of
it, or use of any material or content on the Website or services, or products offered
through the Website are contrary to or infringe any applicable law in your jurisdiction(s),
you are not authorized to view or use the Website and you must exit immediately.
5.3 Where content published on the Website is supplied by
third parties, you understand that we do not control or endorse their content in
any way. All such content which is offered by third parties that are not affiliated
with or otherwise connected with Us, is published in good faith but We do not in
any circumstances accept responsibility for the accuracy or otherwise of such content
published (on or off-line) and the use of such content.
6 Limitation of Liability
6.1 All content, materials and information on the Website
are provided on an “as is” basis and you assume total responsibility and risk for
your use of the Website and use of all information contained within it.
6.2 To the fullest extent permissible by applicable law,
we do not make any express or implied warranties, representations or endorsements
whatsoever with regard to the Website or any information, service or product provided
through the Website.
6.3 To the fullest extent permitted by applicable law, We
accept no liability for any loss or damage of any nature whatsoever and howsoever
arising out of or in connection with the viewing, use or performance of the Website
or its contents whether due to inaccuracy, error, omission or any other cause and
whether on the part of Greenbank Hotel and Restaurant or our servants, agents or
any other person or entity.
6.4 If we are liable to you for any reason (other than death
or personal injury arising from our negligence), our liability will be limited to
£100.
6.5 Notwithstanding any other provision of these terms and
conditions, Greenbank Hotel and Restaurant does not attempt to exclude or limit
its liability for death or personal injury resulting from its negligence in any
way.
6.6 You are responsible for ensuring that your computer system
meets all relevant technical specifications necessary to use the Website and is
compatible with the Website. You also understand that We cannot and do not guarantee
or warrant that any material available for downloading from the Website will be
free from infection, viruses and/or other code that has contaminating or destructive
properties. You are responsible for taking sufficient precautions and virus checks
(including anti-virus and other security checks) to satisfy your particular requirements
for the accuracy of data input and output.
7 Intellectual Property Rights and Restrictions on Use
The contents of the Website are protected by intellectual
property rights. The owner of these rights is Greenbank Hotel and Restaurant, its
affiliates, or other third party licensors. All product and company names and logos
mentioned in the Website may be the trade marks, service marks or trading names
of their respective owners, including Us. You may print individual pages of content
on paper (but not photocopy them) only for the purposes of making use of our service
but otherwise you may not modify, copy, reproduce, republish, upload, post, transmit
or distribute, by any means or in any manner, any material or information on or
downloaded from the Website including but not limited to text, graphics, video,
messages, code and/or software without our prior written consent except in order
to complete any survey or questionnaire.
8 Linked Sites
We make no representations whatsoever about any other websites
which you may access through the Website or which may link to the Website. When
you access any other website you understand that it is independent from thegreenbankhotel.com
and that We have no control over the content or availability of that website. In
addition, a link to any other site does not mean that We endorse or accept any responsibility
for the content, or the use of, such a website and shall not be liable for any loss
or damage caused or alleged to be caused by or in connection with use of or reliance
on any content, goods or services available on or through any other web or resource.
Any concerns regarding any external link should be directed to its respective site
administrator or web master.
9 Availability of the Website
We will try to make the Website available but cannot guarantee
that the Website will operate continuously or without interruptions or be error
free. You must not attempt to interfere with the proper working of the Website and,
in particular, you must not attempt to circumvent security, tamper with, hack into,
or otherwise disrupt any computer system, server, Website, router or any other Internet
connected device.
10 Services
Details of our hotel charges, room rates (including any available
special offers) and hotel terms and conditions of booking are set out on the Website
and payment will be in accordance with the procedure set out in such terms and conditions.
No contract will subsist between you and Greenbank Hotel and Restaurant or any of
our affiliates in respect of any services or goods offered through the Website unless
and until Greenbank Hotel and Restaurant accepts your order by e-mail or automated
confirmation through the Website confirming that it has accepted your booking or
order and any such contract shall be deemed to incorporate our hotel terms and conditions
of booking. Any other relevant terms and conditions relating to particular services
or products are set out in the Website. You undertake that all details you provide
to Us in connection with any services or products which may be offered by Us on
the Website (including hotel room reservations) will be correct and, where applicable,
the credit or debit card which you use is your own and that there are sufficient
funds to cover the cost of any services or products which you wish to purchase.
We reserve the right to obtain validation of your credit or debit card details or
take deposit or full payment before providing you with any services or products.
11 General
11.1 We may assign or subcontract any or all of our rights
and obligations under these terms and conditions.
11.2 We may alter these terms and conditions from time to
time and post the new version on the Website, following which all use of the Website
will be governed by that version.
11.3 If any provision or term of these terms and conditions
shall become or be declared illegal, invalid or unenforceable for any reason whatsoever,
such term or provision shall be divisible from them and shall be deemed to be deleted
from them.
11.4 Any failure or delay by Us enforcing an obligation or
exercising a right, under this Agreement, does not amount to a waiver of that obligation
or right or any other obligation or right.
11.5 You acknowledge that they have not entered into these
terms and conditions in reliance on any statement or representation, except in so
far as the representation has been incorporated into these terms and conditions.
You irrevocably and unconditionally waive any right you may have to claim damages
and/or to rescind these terms and conditions by reason of any misrepresentation
(other than a fraudulent misrepresentation) not contained in these terms and conditions.
11.6 These terms and conditions and your use of the Website
are governed by English law and you agree to submit to the non-exclusive jurisdiction
of the English court.
12 Notices
All notices shall be given by e-mail to Us at info@thegreenbankhotel.com,
or to you at either the e-mail or postal address you provide to Us. A notice will
be deemed received 24 hours after an e-mail is sent or 3 days after the date of
posting.
ONLINE BOOKING TERMS & CONDITIONS
Please read this brief guide. To make your online booking,
simply follow the directions, entering the details as prompted. Please allow 4 hours
notice prior to your expected arrival for our systems to process the booking. Confirmation
of a booking by the Client is deemed acceptance of these terms.
In these Terms of Business, the following words shall mean:-
"Hotel(s)" – Greenbank Hotel and Restaurant, Llangollen
"Client(s)" – the person, firm or company making a booking
or staying at the Hotel
These terms apply to all bookings except to the extent that
specific terms apply for a particular booking.
1. Prices
All published rates include VAT (or local taxes) at the current
rate. Accommodation rates are per person per night (unless otherwise stated) with
meal plans as indicated.
Prices may only be altered to reflect a change in the rate
of VAT (or local taxes) or for any other reason outside of the control of the Hotel,
in which case the changes will be notified to the Client. In the latter event, the
Client may cancel the booking without cost.
2. Availability
All rooms and rates offered by the Hotel are subject to availability
and the discretion of the Hotel manager. Limited numbers of suitable rooms may be
allocated to individual rates, packages or promotions and, when these allocations
are taken up, remaining available rooms may be offered to the Client at a higher
price.
3. Bookings
Bookings must be paid in full to guarantee the booking by
a major credit or debit card.
4. Arrival and departure
Bedrooms are usually available from 2pm local time on the
day of arrival. Check out is by 11am local time There may be occasions,
at times of high demand, when our Clients can check in and use all the hotel facilities,
while the bedroom is being prepared.
5. Cancellations, amendments and non-arrivals
Cancellations and amendments for bookings made on line can
only be made by telephoning the hotel. When the booking is confirmed, a reservation
number will be supplied. This must be retained for access to the booking in the
event of the need for cancellation and/or amendment.
In the event of a cancellation the amount equivalent to 100%
of the total booking value will be charged. Normal terms of payment apply to these
charges.
If the Hotel cancels before 2pm local time on the scheduled
day of arrival, the Hotel's liability to the Client will be no greater than the
amount paid by the client in respect of any booking. If the Hotel cancels after
2pm local time on the day of arrival, the Hotel's liability will be limited to the
charge for one night's accommodation.
6. Payment
Settlement of the bill in full, less any advance payments
must be made prior to departure from the Hotel.
All major credit and debit cards are accepted. Personal cheques
must be supported by a valid cheque card. Cheques cannot be pre-dated. Company cheques
are not accepted without prior clearance. Please contact the Hotel prior to arrival.
Accounts may only be forwarded for payment on completion by the Client and formal
acceptance by the Hotel of an application for credit facilities, which may be withdrawn
at any time. Credit facilities are not offered to private individuals.
All sums are due for payment on presentation of the invoice.
In the event of any query relating to the invoice, the Client must notify the Hotel
within 7 days of the invoice date and the Client's obligation to pay all outstanding
balances immediately will not be affected.
The Hotel may charge interest at a rate of two percentage
points per year above Barclays base rate on any outstanding balance before and after
judgement.
Your credit card or billing account details are only retained
for the purpose of handling that individual transaction, unless you ask us to keep
these details for future purchases which you may make through us. Personal Information
and payment details may be used by the system to determine automatically the appropriate
way to fulfils your order.
In order to process a booking, your Personal Information
and payment details may be passed to third party service providers (Barclays Business)
and, where we are lawfully requested to do so, regulatory authorities. Such third
party service providers will have access to the Personal Information needed to perform
the relevant service. They may not, however, use your Personal Information for any
other purposes and are required to process your Personal Information in accordance
with the Data Protection Act 1998.
7. Insurance
Clients are recommended to have insurance to cover cancellation,
curtailment, and loss of baggage, personal effects and money.
8. Children
Children aged 15 years and under must be accompanied by a
responsible adult to ensure that the children's behaviour is appropriate for other
guests within the Hotel. At the discretion of the Hotel, children may be excluded
from certain events or promotions where deemed unsuitable or inappropriate.
9. Disabled guest rooms
As
needs do vary, guests are requested to check the Hotel before booking.
10. Dogs and other pets
We do allow pets in the hotel but we need to be informed
prior to arrival. We can refuse dogs and pets at anytime. With the exception of
guide dogs.
11. Behaviour
The Hotel reserves the right to judge acceptable levels of
noise or behaviour of Clients, guests or representatives, who must take all steps
for corrective action as requested by the Hotel. In the event of failure to comply
with management requests, the Hotel may terminate the booking or stop any event
immediately without being liable for any refund or compensation.
12. Discrimination
It is the policy of the hotel not to discriminate on the
grounds of race, color, nationality, creed, sex, marital status, age, ethnic origin
or disability. Clients, their employees, guests and all sub-contractors engaged
by or on behalf of the Client are expected to adhere to this policy and the Hotel
may, without incurring any liability to the Client, remove from the Hotel any person
or persons offending against this policy.
13. External purchases
No wines, spirits, beers or food may be brought into the
Hotel or Hotel grounds by Clients, their guests or representatives for consumption
or sale on the premises without the express written consent of the Hotel and for
which a charge may be made by the Hotel.
14. Comments and complaints
Any comment or complaint regarding the stay should be made
to the General Manager at the time of visit so that the matter can be resolved immediately.
15. Statutory requirements
The Hotel is subject to statutory controls, including those
relating to fire, licensing, entertainment, health, hygiene and safety. These must
be strictly observed by Clients, their guests and representatives.
|